I hate customers.
How's that?
No seriously. People, it's the holidays. Every where you go is going to be crazy. Be nice to the people who don't get paid enough at retail stores. Here's a guy that I don't know who made a post that I would love to have made myself. Its about standing up for retail people/waiters when they've got unreasonable customers being bastards. The guy in his post talks about how the phrase "The customer is always right" has lead to the downfall of civility in America... and I agree. I had a guy patronize me at work today and I silently wished him to die in a fire.
What? Don't tell me that's too harsh. There's a special place in hell for people who are unnecessarily rude to employees. I was just hoping to give him a bit of a warm up for the rest of his eternity. Basically he complained to a manager because I didn't readily know how to ring up his $3 off coupon for his Superman Returns movie. Lets get this straight, I was helping to check out people because I was being nice. And he was a tool.
My other awesome conversation went like this on a phone.
Me: Best Buy Computers, this is Rob, how may I help you?
Her: Yeah, I bought a computer/printer package yesterday...
Me: Ok.
Her: Yeah and I didn't get my remote control.
Me: Remote control for what ma'am?
Her: My printer.
Me: There's no remote control for that printer...
Her: THEN WHY is there a picture of one here.
Me: Ma'am, none of our printers come with remote controls.
Her: If there's "NO remote" control, WHAT exactly am I looking at?
Me: . . .
Her: . . .
Me: . . .
Her: HELLO?!?!?
Me: Wait, are you serious? Ma'am I don't have the slightest idea what you're looking at right now...
Her: Fine. You know what? Let me talk to that Geek Squad.
Me: Sure thing. [Transfers the crazy lady to be someone else's problem]
Maybe she's just new to this whole telephone thing. Maybe she thought I was like Miss Cleo. Maybe she's freshly ridden the White Pony.... I don't know.
But this made my day. Ro and I came back from the store to find this jackass parked like... (You know this one Scott...) like an idiot. So we let the world know how we felt.
8 comments:
If you love workers so much, why don't you just wrap yourself in a red flag and join Comintern, comrade?!?
Ahhh, it warms the heart, good to hear you binary voice again sir.
How about a phone call with some lady asking about a computer based on looks.
"well... it's metallic looking."
"Ma'am, all the HPs are sliver."
"No, but it doesn't have like an oak finish."
"We don't even have any that have an oak finish."
"But you could look it up online, right?"
"Only if you have the model number or a description of it."
"It's metallic."
long pause
"Oh and also it's around $150"
"I've never seen an HP for that price. Long pause. But I will go try to find it."
hold for a while...
I stare at the register.
Joe comes by I whisper the story, he picks up the phone...
"Ma'am, we're sold out of that model."
That same day, a woman cried on the phone to me because she didn't have enough money to buy a computer package and didn't believe me that we would still have that same model after christmas and in stock at some point. She refused to consider the credit card as an option, because she's "never had to sign up for one before."
What a day...
Good luck with the rest of the season!
~c
don't you love working in retail?? You seem to have way more interesting customers then I ever had at Hallmark or Gloria Jeans...however, I always liked at the GJ the "hicks" that would come in and order a cappacino in their best redneck voice talking between their tooth....(no offense to any hicks out there)
"you gave me the wrong drink"
"what did you order?"
"I ordered a cappuccino"
"Sir/Ma'am that is a cappuccino"
"No it just tastes like coffee"
"That's how a cappuccino tastes"
"No it ain't"
"Yes it is"
"No it's supposed to taste sweet"
"Well a cappuccino is a shot of espresso with steamed milk"
"That's not how they taste at the GAS STATION!"
"The gas station is just hot water with sugar and caffeine"
"Well I want that!"
"Sorry, we don't serve crap, we are a C-O-F-F-E-E shop" (so many times I wish I could of said that)
At Hallmark, the best was the day after Christmas with all the little old blue haired ladies fighting over the last ornament or roll of wrapping paper that was now 50% off!
Breyn
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